It’s only been a little over a month since the Carnival Triumph was disabled following a cruise ship fire in the ship’s engine room. The fire crippled the vessel while it was sailing in the Gulf of Mexico Feb. 10, leaving 4,200 people stranded in the middle of the ocean for five days, without any power or working toilets and barely anything to eat.
Carnival offered all the passengers involved $500 in compensation, along with reimbursement for travel expenses and a future cruise credit. However the costs of that fire have just gone up considerably. According to the line, the Triumph repairs have been taking longer than expected, and the vessel will not be expected back in service until June 3. This means that the “Fun Ship” company is going to have to cancel an additional 10 itineraries.
Carnival claims passengers who were booked on these itineraries will receive a full refund, reimbursement for non-refundable transportation costs and a 25 percent discount on a future four or five day cruise, but with all the resources the company is expending on fixing the damaged ship and cancelling future cruises, it begs the question: Wouldn’t it have been cheaper and better business savvy to have invested in better shipboard safety features in order to prevent these kinds of debilitating accidents from happening in the first place?
2013 has not been Carnival’s year. First the Triumph caught fire from an apparent leak in a fuel pipe that is still being investigated, then the Elation was disabled after experiencing issues with steering equipment, and just last week, the Dream and the Legend both experienced technical problems the same day.
In the wake of all these mishaps, Carnival President and CEO Gerry Cahill recently announced that the company will be undergoing some significant changes to its safety features, but we are left to wonder if this effort might not be a little too late.
Carnival released its earnings report last week, showing advance bookings for 2013 are behind the same point from a year ago. Other accidents involving passengers going overboard and claims of cruise ship rape and sexual assault have also tarnished the Fun Ship’s brand.
According to a Harris poll released earlier this month, the nation has lost faith in cruise lines since the Carnival Triumph debacle. The poll, which surveyed 2,230 U.S. adults between Feb. 19 and 21, found that trust in Carnival Cruise Lines dropped 17 percent after the fire incident, but this disappointment is also spreading to other competitor lines as well, including Royal Caribbean and Norwegian.
If you or a loved one have suffered an injury or other damages as the result of an incident that occurred while you were on a cruise, be you a passenger or a crew member, you owe it to yourself to consult with a cruise accident attorney to discuss your options in filing a claim and protecting your rights. It is unfortunate but Corporate America rarely takes corrective measures until after they are sued and a jury award makes it clear to them that it is no longer cheaper to pay the damages claims than to fix the problem.
Crews work to repair Carnival Triumph – blog.al.com
Gerry Cahill – app.com