For most people, going on a cruise vacation does not happen every year. Cruises are typically considered a luxury that many do not have the chance to enjoy on a regular basis. So, when the opportunity arises, chances are that you and your traveling companions will want to make the most of it.
One of the ways to get the most out of your cruise is to let the cruise line recommend where to spend your money. Because many are worried about being taken advantage of by shopkeepers who are looking to gouge tourists, it is assumed that the cruise line will know the ins and outs to keep you safe and happy during your on-shore shopping experiences.
Most cruises have shopping lectures, where passengers can learn the best places to spend their hard-earned cash. This often expedites the shopping process once you’ve disembarked, and gives passengers peace of mind. After all, the cruise line should have passenger satisfaction as their top priority.
It also works out to be favorable for the cruise line, as the stores pay fees to the company, in order to be recommended to their cruise passengers.
However, a recent story out of Brevard County, Florida, reveals that listening to the cruise line may not always be the best bet.
Two families have been disappointed and feel misled by their cruise line—one on Norwegian Cruise Line, another on Carnival—after their jewelry purchases went awry. Both purchases were with the company, Diamonds International.
The first family, a couple celebrating their 5th wedding anniversary, bought a $5,500 diamond ring. Upon returning home, an appraiser said the real value was actually only $3,000, as the gem was badly flawed.
The second issue involved a woman who bought an alexandrite pendant from the jewelers, only to discover, again, after returning home, that it was worth less than half of what she paid.
As one would expect, both families were deeply saddened to discover that they’d been misled, and feel as though their vacations have been ruined by this situation.
In response, Diamonds International has apologized for any misunderstanding, has promised to review the claims and has said they will offer refunds and exchanges “pursuant to our established policy.”
Always Use Your Best Judgment
In the wake of these claims, we are glad that, while frustrating, they have at least not involved any serious physical injury to either of the shoppers involved. However, deception does not just happen when making purchases. It can take place at any point during your cruise. Thus, it’s important to be on the lookout.
Regardless of whether it involves an expensive jewelry purchase, a shore excursion, or any other aspect of your cruise, it’s important to use your best judgment. If something feels off, or seems like it might put you in harm’s way, do not feel pressured to go through with it, just because the cruise line has recommended it. Ultimately, your vacation experience should be shaped by you and what you feel is best for you and your family.
However, if your or your loved ones have been injured during your cruise experience—from unsafe excursion opportunities or a dangerous cruise ship environment, do not feel as if you need to handle your case on your own.
Our firm is well-equipped to handle cases against many major cruise lines. So, feel free to contact us. We’ll set up an initial consultation with a maritime attorney, listen to your story, and work with you to help you get what you deserve.
Published on November 21, 2016
Categories: Cruise Ship Law